DAZ live chat August 10th - Page 2 - Polyloop

jbshorty · 22nd August 2006, 20:58

Quote:

Originally Posted by Narration

And it was good. I think they are getting the logs together to put them up.

DAZ didn't give us much information about C6 features, or the timeline for a Hex patch. So i feel no more informed than before the chat... I can't understand why they are so damn secret about the new features of C6. Every other software developer is confident enough to make public announcements...

Pete Exxtreme · 22nd August 2006, 21:38

Eovia did the same before on chat with C5 : they didin't like to spread informations about new features...
maybe they are afraid that people knowing what is in the soft or what is not could move to the competition even before the soft is released ???? Also talking about ehancements and new features has a bad effect on the current selling version, because obviously it highlights what could be considered as "weaknesses"... I.e if someone tells you that the rendering speed will increase by 3 in C6, so you might think that C5 rendering is slow... If you own the soft you don't care, but for a new potential customer this can be a problem, and you can loose a sell

Just my 2 cents...

jbshorty · 22nd August 2006, 22:12

I hear what you're saying, Pete. But the most important thing is keeping the customers you already have. A lost customer almost never returns. And by not letting us know the future of Carrara, some people may start to look elsewhere. We already know the weaknesses of any programs that we use. We don't really need them pointed out to us... If i was a prospective new buyer, i might jump on C5 now if i know what features are coming in C6. Otherwise, i'd look elsewhere for the features that i need... That being said, i think C6 will be a very strong app.

Narration · 22nd August 2006, 22:16

Well, I thought it was a good chat because it showed some of the realities for persons in Daz, and some of those who are their customers. Not all of each, but some dialog, which can be re-read for understanding.

Pete I think here explains some of the reasoning for quietness on the development and marketing side; and also there are probably patterns which are strictly cultural.

Taking these things into consideration is why I think they can take advantage actually of the situation with Hexagon, to build their situation.

Since the issue at present with Hex is finishing version 2, making the features work fully and consistently, then there should be no worry about communicating this part. And the features of Hex are its great advantage.

By simply saying what they are fixing as they do so, they can communicate and gain a lot of position with customers, still without disclosing anything about release schedules until they are ready to. In fact, doing so would take the pressure off, and thus likely gain more satisfaction for everyone.

There are other ways this 'one thing in public at a time' way could be used, I think, but nice to see first if present assumptions would turn out well.

Kind regards,

Narration

Narration · 22nd August 2006, 22:21

Hi XPeteX - I mean jbshorty ;) - looks like we crossed message. I agree that C6 is likely to be strong - that's the one they know best, and important for the premade content lines.

I thought to pick up a 'true' feeling that they want to do well with Hexagon also, and so some suggestion how answers could come, that you point out very well here the need for.

Anyway, it's what we can do, make suggestions, and with some idea that they really would like to listen. And these things take a little time. I'm sure what you say is part of what really helps.

22nd August 2006, 21:38	#22 (permalink)
Pete Exxtreme Lick it up Join Date: Jun 2005 Location: Thonon/France Posts: 4,635	Eovia did the same before on chat with C5 : they didin't like to spread informations about new features... maybe they are afraid that people knowing what is in the soft or what is not could move to the competition even before the soft is released ???? Also talking about ehancements and new features has a bad effect on the current selling version, because obviously it highlights what could be considered as "weaknesses"... I.e if someone tells you that the rendering speed will increase by 3 in C6, so you might think that C5 rendering is slow... If you own the soft you don't care, but for a new potential customer this can be a problem, and you can loose a sell Just my 2 cents... __________________ Toute faute de frappe ou erreur de syntaxe sont dues a un clavier rebelle à toute forme d'autorité. LightWave 9 \| Hexagon 2 My gallery

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

22nd August 2006, 22:12	#23 (permalink)
jbshorty proud to be a nurb Join Date: Jul 2006 Location: only in your mind Posts: 1,376	I hear what you're saying, Pete. But the most important thing is keeping the customers you already have. A lost customer almost never returns. And by not letting us know the future of Carrara, some people may start to look elsewhere. We already know the weaknesses of any programs that we use. We don't really need them pointed out to us... If i was a prospective new buyer, i might jump on C5 now if i know what features are coming in C6. Otherwise, i'd look elsewhere for the features that i need... That being said, i think C6 will be a very strong app.

22nd August 2006, 22:16	#24 (permalink)
Narration citoyen Join Date: Apr 2006 Location: north of alps Posts: 226	Well, I thought it was a good chat because it showed some of the realities for persons in Daz, and some of those who are their customers. Not all of each, but some dialog, which can be re-read for understanding. Pete I think here explains some of the reasoning for quietness on the development and marketing side; and also there are probably patterns which are strictly cultural. Taking these things into consideration is why I think they can take advantage actually of the situation with Hexagon, to build their situation. Since the issue at present with Hex is finishing version 2, making the features work fully and consistently, then there should be no worry about communicating this part. And the features of Hex are its great advantage. By simply saying what they are fixing as they do so, they can communicate and gain a lot of position with customers, still without disclosing anything about release schedules until they are ready to. In fact, doing so would take the pressure off, and thus likely gain more satisfaction for everyone. There are other ways this 'one thing in public at a time' way could be used, I think, but nice to see first if present assumptions would turn out well. Kind regards, Narration

22nd August 2006, 22:21	#25 (permalink)
Narration citoyen Join Date: Apr 2006 Location: north of alps Posts: 226	Hi XPeteX - I mean jbshorty ;) - looks like we crossed message. I agree that C6 is likely to be strong - that's the one they know best, and important for the premade content lines. I thought to pick up a 'true' feeling that they want to do well with Hexagon also, and so some suggestion how answers could come, that you point out very well here the need for. Anyway, it's what we can do, make suggestions, and with some idea that they really would like to listen. And these things take a little time. I'm sure what you say is part of what really helps.