It's official ... - Polyloop

marcovth · 25th April 2006, 17:00

JakalDesign · 25th April 2006, 17:08

Well, as a Carrara and Hexagon user (even beta tester). I think im about to cry.

THE ONLY QUESTION THAT I HAVE: WHERE DO I GET MY MONEY BACK FOR THE HEXAGON 2 PRE-ORDER?

I refuse to use a program with the DAZ brand!

Solo · 25th April 2006, 17:12

I'd settle for the software I preordered. It's sloppy of DAZ and former Eovia USA to leave all of us in the dark like this. The major announcement was nothing but a press release with no information worth reading in it.

Bah! I want my software. Hasn't anyone learned that keeping things like this a secret from the customers (paying customers) generates hurt feelings and distrust from the begining?

marcovth · 25th April 2006, 17:25

Why didn't Eovia release Hex2 today, and announce the take-over for tomorrow ?

vagula2002 · 25th April 2006, 17:27

I got an E-mail from Bob, so write him a mail if you want the refund.

Hello,

I know this is a time of uncertainty, but I am confident that as the time goes by the proof of our committment to our customers will become clear.

We will shortly be delivering Hexagon 2. As a part of this, we will be providing those who pre-ordered the Hex 2 upgrade with a bonus gift. That announcement will be sent to the pre-order list tomorrow (Wednesday).

However, if you choose to request a refund of your pre-order, I will process this quickly today. I certainly hope that you choose to remain with us during this transition and I am confident that if you do you will not be disappointed.

Best regards,

Bob Stockwell

Director, Sales and Marketing

Eovia

EoviaBob · 25th April 2006, 17:30

Hello all,

I want to start a new thread to make answering your questions easier. I will post it in the "Eovia & Eovia 3D.net" section.

Thanks
Bob Stockwell

jtbullet · 25th April 2006, 17:34

The Daz Brand! Wasnt that a 70s band?

Solo · 25th April 2006, 17:35

Good! That's what I wanted to know. Now I can wait for them to release it. I don't want my money back.

andywright · 25th April 2006, 17:37

Quote:

Originally Posted by jtbullet

The Daz Brand! Wasnt that a 70s band?

Over here in the UK it was a soap powder brand

marcovth · 25th April 2006, 17:43

- Marco.

WillBellJr · 25th April 2006, 17:50

^ I love it!

-Will

mikeha · 25th April 2006, 18:12

I wonder if the bonus gift is just the bonus pack that they had already advertised to pre-orders, or will it be another bonus gift beyond that?

mykyl1966 · 25th April 2006, 18:16

On the Daz forums this was said.

While I'm not the one to give the full details of how this is going to be handled, I can say that we're going to have a very nice offer for everyone who pre-ordered, and that all pre-orders will of course, still be filled immediately once Hexagon 2.0 ships (very soon!). Don't forget that all pre-orders also had a nice offer that wasn't/isn't/won't be available to anyone else who orders Hexagon 2.0 once it's released on the DAZ site.

Everything will continue as planned with the release of Hexagon 2.0, as has been explained. There were a couple of small delays that ocurred, but Hexagon 2.0 will be out before you know it. And DAZ will continue the operate the way we always have - treating the customer fairly. If you're not satisfied with your purchase of Hexagon 2.0, whether by a pre-order or by a purchase made after it is released, DAZ will honor our 30 day money-back guarantee just as we always do.

Hope that helps give a bit more information on that question.

Steve

Cheers

Mike R

BCEmcke · 25th April 2006, 19:58

Quote:

Originally Posted by Solo

I'd settle for the software I preordered. It's sloppy of DAZ and former Eovia USA to leave all of us in the dark like this. The major announcement was nothing but a press release with no information worth reading in it.

Bah! I want my software. Hasn't anyone learned that keeping things like this a secret from the customers (paying customers) generates hurt feelings and distrust from the begining?

I agree with you, Solo. I don't mind DAZ taking over Eovia. This will not change Hex 2 except for the DAZ brand which I can live with. And if Hex 3 or 2.5 or whatever will not live up to the reputation that Hexagon has in the community I will simply not buy it.

I always thought that honesty was a key factor to satisfied customers, at least my customer brain works like this. Anything else will scare me as a customer. If the companies want to buy each other that's okay with me. I am not interested in who buys who (or is it whom?). All I want is a good product and from what I have seen Hex 2 is a good product.

I hope all the companies will take what is happening here as a hint to treat their customers with a maximum amount of information.

Now, I'll just shut up and wait for Hex 2.

Trothgard · 25th April 2006, 20:49

How about those of us who were kinda holding our breath awaiting for a demo to see if Hex 2 was really worth the upgrade? I know I was in that boat, as I've been really getting a lot of satisfaction out of my Hexagon usage in the past month... I was hoping to get in on that $99 upgrade pursuant to demoing Hex2... oh well...

25th April 2006, 17:00	#1 (permalink)
marcovth NURBS Booleans are your friend Join Date: Aug 2005 Posts: 139	It's official ... 10:00 AM EST http://www.eovia.com/

25th April 2006, 17:27	#5 (permalink)
vagula2002 Worst Case Scenario Join Date: Jan 2005 Location: The Netherlands Posts: 123	I got an E-mail from Bob, so write him a mail if you want the refund. Hello, I know this is a time of uncertainty, but I am confident that as the time goes by the proof of our committment to our customers will become clear. We will shortly be delivering Hexagon 2. As a part of this, we will be providing those who pre-ordered the Hex 2 upgrade with a bonus gift. That announcement will be sent to the pre-order list tomorrow (Wednesday). However, if you choose to request a refund of your pre-order, I will process this quickly today. I certainly hope that you choose to remain with us during this transition and I am confident that if you do you will not be disappointed. Best regards, Bob Stockwell Director, Sales and Marketing Eovia __________________ http://www.gorehoundinc.com/ EXPLICIT

25th April 2006, 17:50	#11 (permalink)
WillBellJr Box modeling Join Date: Feb 2006 Posts: 207	^ I love it! -Will __________________ "With THIS!, you could be like GOD!..." - Kozer, Blake's 7

25th April 2006, 18:16	#13 (permalink)
mykyl1966 Box modeling Join Date: Jun 2004 Posts: 278	On the Daz forums this was said. While I'm not the one to give the full details of how this is going to be handled, I can say that we're going to have a very nice offer for everyone who pre-ordered, and that all pre-orders will of course, still be filled immediately once Hexagon 2.0 ships (very soon!). Don't forget that all pre-orders also had a nice offer that wasn't/isn't/won't be available to anyone else who orders Hexagon 2.0 once it's released on the DAZ site. Everything will continue as planned with the release of Hexagon 2.0, as has been explained. There were a couple of small delays that ocurred, but Hexagon 2.0 will be out before you know it. And DAZ will continue the operate the way we always have - treating the customer fairly. If you're not satisfied with your purchase of Hexagon 2.0, whether by a pre-order or by a purchase made after it is released, DAZ will honor our 30 day money-back guarantee just as we always do. Hope that helps give a bit more information on that question. Steve Cheers Mike R __________________ I dont believe everything I think.

25th April 2006, 20:49	#15 (permalink)
Trothgard Vertex Join Date: Mar 2006 Location: Massachusetts Posts: 8	How about those of us who were kinda holding our breath awaiting for a demo to see if Hex 2 was really worth the upgrade? I know I was in that boat, as I've been really getting a lot of satisfaction out of my Hexagon usage in the past month... I was hoping to get in on that $99 upgrade pursuant to demoing Hex2... oh well... __________________ They say the devil is in the details, the devil must hate my models then

25th April 2006, 17:08	#2 (permalink)
JakalDesign Extrusion Join Date: Jul 2005 Location: Idaho Falls, ID Posts: 179	Well, as a Carrara and Hexagon user (even beta tester). I think im about to cry. THE ONLY QUESTION THAT I HAVE: WHERE DO I GET MY MONEY BACK FOR THE HEXAGON 2 PRE-ORDER? I refuse to use a program with the DAZ brand!

25th April 2006, 17:12	#3 (permalink)
Solo Vertex Join Date: Dec 2005 Posts: 15	I'd settle for the software I preordered. It's sloppy of DAZ and former Eovia USA to leave all of us in the dark like this. The major announcement was nothing but a press release with no information worth reading in it. Bah! I want my software. Hasn't anyone learned that keeping things like this a secret from the customers (paying customers) generates hurt feelings and distrust from the begining?

25th April 2006, 17:25	#4 (permalink)
marcovth NURBS Booleans are your friend Join Date: Aug 2005 Posts: 139	Why didn't Eovia release Hex2 today, and announce the take-over for tomorrow ?

25th April 2006, 17:30	#6 (permalink)
EoviaBob Cube Join Date: May 2005 Location: San Mateo, CA Posts: 64	Hello all, I want to start a new thread to make answering your questions easier. I will post it in the "Eovia & Eovia 3D.net" section. Thanks Bob Stockwell

25th April 2006, 17:34	#7 (permalink)
jtbullet Box modeling Join Date: Jul 2005 Posts: 237	The Daz Brand! Wasnt that a 70s band?

25th April 2006, 17:35	#8 (permalink)
Solo Vertex Join Date: Dec 2005 Posts: 15	Good! That's what I wanted to know. Now I can wait for them to release it. I don't want my money back.

25th April 2006, 17:43	#10 (permalink)
marcovth NURBS Booleans are your friend Join Date: Aug 2005 Posts: 139	- Marco.

25th April 2006, 18:12	#12 (permalink)
mikeha Vertex Join Date: Apr 2006 Posts: 18	I wonder if the bonus gift is just the bonus pack that they had already advertised to pre-orders, or will it be another bonus gift beyond that?

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