Eovia Wont Ship Manual! - Polyloop

bwtr · 18th January 2006, 05:52

Just tried to order the C5 manual but told "can not ship to Australia for legal reasons"!!!!! Come on! Not good enough Eova.

are · 18th January 2006, 07:11

Eovia work from two sites Europe and USA - here in sunny Cumru we have to buy from Europe (which almost doubles the price that our American cousins pay

) I guess a server in Europe cost more to run than a server in USA.

rant over

My point is ... you you have to buy from the correct site as they will not allow some people to buy from one site but thay can buy from the other site....so maybe Australia is now in the USA or maybe you are part of Europe

Aunty Betty · 18th January 2006, 12:25

Yes 3DWorld magazine in a recent review on Hexegon had pointed out that unfortunate price differential.

bwtr, from what I can see the manual from version 4 and 5 is not all that different. I know because I borrowed a friends v4 manual. Searching the v5 acrobat manual would get you up to speed quickly on those new features added.

There also seems to be 2 acrobat manuals a full one and a simplified one. On my mac version the help section from the application launches the simplified version but by changing a text document in the Contents > MacOS> Carrara Help folder you can instead choose launch to launch the full manual.

For Mac: To open up the Carrara folder click and hold the cntrl key down over the Carrara icon > choose - "show Package contents"

bwtr · 18th January 2006, 12:53

No printed manual listed on the European site! Curious about the 2 pdf manuals. On my Win version I have both English and French but only those two.

Aunty Betty · 18th January 2006, 16:37

I seem to have 2

1,CarraraOnlineHelp.pdf ( the default via the application)
2,Doc English.pdf

18th January 2006, 17:55

The only difference between them is the resolution but the full manual is included in PDF format.

Charles · 19th January 2006, 03:26

The difference is the formating:

CarraraOnlineHelp.pdf is formatted on one column so that it is easier to read on a computer screen if you cannot display a full page on your screen.

Doc English.pdf is formatted in the same format as the printed manual (on 2 columns). The content is the same.

bwtr · 19th January 2006, 03:45

Charles, why no response to the question that started the thread????? Very, very dissapointed.

Charles · 19th January 2006, 04:58

Because I don't have the answer yet. As far as I know we should be able to ship the manual to Australia. So my guess is that someone made a mistake.

bwtr · 19th January 2006, 05:08

Thanks Charles.

crazy wabbit · 19th January 2006, 06:46

so i can order the manual already?

bwtr · 19th January 2006, 07:21

Yes. Pretend you are buying a new version of C5 and you eventually come to it. Most peculiar way of marketing it to previous buyers of C5!

BilloX · 19th January 2006, 09:56

Hi bwtr - Sorry it was an error on our US/WorldWide webstore, that restricted sales of the Carrara 5 manual to US and Canada.

It has been fixed now!

Thanks
- Laurent / Eovia

mykyl1966 · 19th January 2006, 10:52

hmmm. SO does that mean that us folks in Europe cant get it? Its no where to be seen on the euro store.

Cheers

Mike R

bwtr · 19th January 2006, 12:52

Thanks Laurent.

bwtr · 19th January 2006, 13:00

Laurent, must say not impressed with the shipping charge. It makes the delivered cost of the printed manual A$83. Mike's new C5Pro Handbook has a delivered price of A$53? (Australian Dollars)

andywright · 19th January 2006, 13:16

Must say I agree with many here...I tried to buy Carrara download from the US site as the price was better...it wouldn't let me. I even emailed Eovia from the website asking why the restrictive policy, but they never even answered.

To add insult to injury, when you buy from the European site, they charge 19.5% VAT not the UK 17.5%, so I got stung on exchange rate and tax. I assume it is the tax thing that restricts the US sales to us, but why do other stores allow it then ?

The only thing that made me feel a bit happier was the Hexagon bundle price, and I got the 20% discount offer even though it was past the stated closure date (so at least saved the tax).

If this is truly a global market...we should be able to buy goods from any country, especially when no physical item has to be shipped.

18th January 2006, 05:52	#1 (permalink)
bwtr Brian Join Date: Jul 2005 Location: South Australia Posts: 2,094	Eovia Wont Ship Manual! Just tried to order the C5 manual but told "can not ship to Australia for legal reasons"!!!!! Come on! Not good enough Eova.

19th January 2006, 09:56	#13 (permalink)
BilloX Amapi's Daddy Join Date: Jun 2003 Posts: 138	Hi bwtr - Sorry it was an error on our US/WorldWide webstore, that restricted sales of the Carrara 5 manual to US and Canada. It has been fixed now! Thanks - Laurent / Eovia __________________ - Laurent

19th January 2006, 13:16	#17 (permalink)
andywright Extrusion Join Date: Jan 2006 Location: Oxfordshire, UK Posts: 154	Must say I agree with many here...I tried to buy Carrara download from the US site as the price was better...it wouldn't let me. I even emailed Eovia from the website asking why the restrictive policy, but they never even answered. To add insult to injury, when you buy from the European site, they charge 19.5% VAT not the UK 17.5%, so I got stung on exchange rate and tax. I assume it is the tax thing that restricts the US sales to us, but why do other stores allow it then ? The only thing that made me feel a bit happier was the Hexagon bundle price, and I got the 20% discount offer even though it was past the stated closure date (so at least saved the tax). If this is truly a global market...we should be able to buy goods from any country, especially when no physical item has to be shipped. __________________ Athlon 64 X2 4400+ Win XP Pro, 2 GB DDR 400 MHz Geoforce 6800GT Xtreme 256 MB. Carrara 5 Pro, Hexagon 2.01, Lightwave 8.5 Poser 6, DAZ Studio, Vu 5 Infinite, Bryce 5.5 www.wright-site.co.uk

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18th January 2006, 07:11	#2 (permalink)
are AKA RamPackWobble Join Date: Dec 2005 Location: Anglesey, North Wales, UK Posts: 216	Eovia work from two sites Europe and USA - here in sunny Cumru we have to buy from Europe (which almost doubles the price that our American cousins pay ) I guess a server in Europe cost more to run than a server in USA. rant over My point is ... you you have to buy from the correct site as they will not allow some people to buy from one site but thay can buy from the other site....so maybe Australia is now in the USA or maybe you are part of Europe

18th January 2006, 12:25	#3 (permalink)
Aunty Betty In the blooming heather Join Date: Jan 2006 Location: Little Happening Posts: 569	Yes 3DWorld magazine in a recent review on Hexegon had pointed out that unfortunate price differential. bwtr, from what I can see the manual from version 4 and 5 is not all that different. I know because I borrowed a friends v4 manual. Searching the v5 acrobat manual would get you up to speed quickly on those new features added. There also seems to be 2 acrobat manuals a full one and a simplified one. On my mac version the help section from the application launches the simplified version but by changing a text document in the Contents > MacOS> Carrara Help folder you can instead choose launch to launch the full manual. For Mac: To open up the Carrara folder click and hold the cntrl key down over the Carrara icon > choose - "show Package contents"

18th January 2006, 12:53	#4 (permalink)
bwtr Brian Join Date: Jul 2005 Location: South Australia Posts: 2,094	No printed manual listed on the European site! Curious about the 2 pdf manuals. On my Win version I have both English and French but only those two.

18th January 2006, 16:37	#5 (permalink)
Aunty Betty In the blooming heather Join Date: Jan 2006 Location: Little Happening Posts: 569	I seem to have 2 1,CarraraOnlineHelp.pdf ( the default via the application) 2,Doc English.pdf

18th January 2006, 17:55	#6 (permalink)
Ringo Monfort Guest Posts: n/a	The only difference between them is the resolution but the full manual is included in PDF format.

19th January 2006, 03:26	#7 (permalink)
Charles Eovia Join Date: Jul 2005 Posts: 53	The difference is the formating: CarraraOnlineHelp.pdf is formatted on one column so that it is easier to read on a computer screen if you cannot display a full page on your screen. Doc English.pdf is formatted in the same format as the printed manual (on 2 columns). The content is the same.

19th January 2006, 03:45	#8 (permalink)
bwtr Brian Join Date: Jul 2005 Location: South Australia Posts: 2,094	Charles, why no response to the question that started the thread????? Very, very dissapointed.

19th January 2006, 04:58	#9 (permalink)
Charles Eovia Join Date: Jul 2005 Posts: 53	Because I don't have the answer yet. As far as I know we should be able to ship the manual to Australia. So my guess is that someone made a mistake.

19th January 2006, 05:08	#10 (permalink)
bwtr Brian Join Date: Jul 2005 Location: South Australia Posts: 2,094	Thanks Charles.

19th January 2006, 06:46	#11 (permalink)
crazy wabbit Now, I learn animation Join Date: May 2005 Posts: 1,381	so i can order the manual already?

19th January 2006, 07:21	#12 (permalink)
bwtr Brian Join Date: Jul 2005 Location: South Australia Posts: 2,094	Yes. Pretend you are buying a new version of C5 and you eventually come to it. Most peculiar way of marketing it to previous buyers of C5!

19th January 2006, 10:52	#14 (permalink)
mykyl1966 Box modeling Join Date: Jun 2004 Posts: 278	hmmm. SO does that mean that us folks in Europe cant get it? Its no where to be seen on the euro store. Cheers Mike R

19th January 2006, 12:52	#15 (permalink)
bwtr Brian Join Date: Jul 2005 Location: South Australia Posts: 2,094	Thanks Laurent.

19th January 2006, 13:00	#16 (permalink)
bwtr Brian Join Date: Jul 2005 Location: South Australia Posts: 2,094	Laurent, must say not impressed with the shipping charge. It makes the delivered cost of the printed manual A$83. Mike's new C5Pro Handbook has a delivered price of A$53? (Australian Dollars)