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AlanHN - it is possible you have a carrara standard number rather than the pro number (it appears to have happened to several people) go to your account/available serial numbers page on the daz site and check it says a number for "carrara 5 pro" (not just "carrara 5"). If you don't have a pro number just retype in the address form the mag (while logged into your daz account) and you should get a new numbers.
I think this was caused by their site not redirecting new members to the correct page for pro - after taking them to create an account, but working ok if you alread had an account... ?
good luck.
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